[ACM-W] 8HELP full time evening/weekend position

[Bettina Bair]

Build your resume, your skills, and earn some cash, too.

...

The following (or something very close to it) will appear in the University
job postings (https://www.jobsatosu.com)  in the "Information Technology
(IT)" category starting this weekend.

If you are aware of qualified candidates who might be interested in this
position, please feel free to pass this information on to them.

University Title            Systems Specialist-A&P
Working Title  Technology Support Specialist
Department     Office of Academic Affairs-OIT Administration
Department Location  Columbus
Requisition Number    336736

Summary of Duties
Responds to and diagnoses IT incidents via phone, in person, or
e-correspondence in a Help Desk environment, includes initial support and
classification, research, consultation with other staff, problem isolations,
resolution steps, and keeping users informed on the progress of their calls
as well as confirming with customers that the resolution worked; involves
the use of a call management database, knowledge base and helpdesk systems;
simulates or recreates user problems to resolve operating difficulties;
recommends systems modifications to reduce user problems; supports hardware,
software, production operations and departmental operations; suggests
methods for providing improved customer service; and contributes to internal
and public knowledge database.

Additional Information
Current hours are 11:15am to 10:15pm Monday, 12:15pm to 10:15pm Thursday and
Friday, 11:30am to 5pm Saturday, 3:30pm to 10pm Sunday. There is the
possibility of shifting hours to include additional weekend hours and
extending this service to midnight.

Required Qualifications
Bachelor's degree or an equivalent combination of education and experience;
experience working in a 'Help Desk' environment; and knowledge of TCP/IP
networking configuration and wireless.

Desired Qualifications
Experience with call management/trouble ticket systems (ex. Remedy, Magic,
Siebel, etc.); knowledge of desktop computer systems and technology; proven
record of providing customer service in a technical environment; familiarity
with fundamentals on networking/distributed computing concepts; experience
with desktop computing operating environments, including installation and
customization.

Target Salary   $24,000 - $27,000 Annually
Job Category   Information Technology (IT)
Job Appointment (FTE%)       100%
Full/Part Time             Full Time
Temporary or Regular             Regular

Posting Start Date       09-12-2008
Posting End Date        09-21-2008
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