<div dir="ltr">Build your resume, your skills, and earn some cash, too.<br><div class="gmail_quote"><div lang="EN-US" link="blue" vlink="purple"><div>

<p>...&nbsp;</p>

<div>

<p>The following (or something very close to it) will appear in
the University job postings&nbsp;(<a href="https://www.jobsatosu.com/" target="_blank">https://www.jobsatosu.com</a>)
&nbsp;in the&nbsp;&quot;Information Technology (IT)&quot; category starting
this weekend.</p></div>

<div>

<p>If you are aware of qualified candidates who might be
interested in this position, please feel free to pass this information on to
them.<br>
<br>
University Title &nbsp;&nbsp;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span>&nbsp;Systems Specialist-A&amp;P<br>
Working Title&nbsp;<span> </span>Technology Support
Specialist<br>
Department&nbsp;<span>&nbsp;&nbsp;&nbsp; </span>Office of
Academic Affairs-OIT Administration<br>
Department Location&nbsp;<span> </span>Columbus<br>
Requisition Number&nbsp;<span>&nbsp;&nbsp; </span>336736<br>
<br>
Summary of Duties&nbsp;<span>&nbsp;&nbsp;&nbsp; </span><br>
Responds to and diagnoses IT incidents via phone, in person, or
e-correspondence in a Help Desk environment, includes initial support and
classification, research, consultation with other staff, problem isolations,
resolution steps, and keeping users informed on the progress of their calls as
well as confirming with customers that the resolution worked; involves the use
of a call management database, knowledge base and helpdesk systems; simulates
or recreates user problems to resolve operating difficulties; recommends
systems modifications to reduce user problems; supports hardware, software,
production operations and departmental operations; suggests methods for
providing improved customer service; and contributes to internal and public
knowledge database.<br>
<br>
Additional Information&nbsp;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span><br>
Current hours are 11:15am to 10:15pm Monday, 12:15pm to 10:15pm Thursday and
Friday, 11:30am to 5pm Saturday, 3:30pm to 10pm Sunday. There is the
possibility of shifting hours to include additional weekend hours and extending
this service to midnight.<br>
<br>
Required Qualifications&nbsp;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span><br>
Bachelor&#39;s degree or an equivalent combination of education and experience;
experience working in a &#39;Help Desk&#39; environment; and knowledge of TCP/IP
networking configuration and wireless.<br>
<br>
Desired Qualifications&nbsp;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span><br>
Experience with call management/trouble ticket systems (ex. Remedy, Magic,
Siebel, etc.); knowledge of desktop computer systems and technology; proven
record of providing customer service in a technical environment; familiarity
with fundamentals on networking/distributed computing concepts; experience with
desktop computing operating environments, including installation and
customization.<br>
<br>
Target Salary&nbsp;<span>&nbsp; </span>$24,000 - $27,000
Annually<br>
Job Category&nbsp;<span>&nbsp; </span>Information Technology
(IT)<br>
Job Appointment (FTE%)&nbsp;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span>100%<br>
Full/Part Time&nbsp;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span>Full Time<br>
Temporary or Regular&nbsp;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span>Regular</p>

</div>

<div>

<p>Posting Start Date&nbsp;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span>09-12-2008<br>
Posting End Date&nbsp;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span>09-21-2008</p></div></div></div></div></div>